Accessible
products and services

Note: As we complete our network transition to 4G and 5G, we at Verizon would like to keep you up to date with some important activities. We are moving all devices to our HD Voice LTE network, which offers superior coverage and performance compared to previous generation networks.  Starting January 1, 2020, Verizon will no longer allow any CDMA (3G and 4G Non-HD Voice) 'Like-for-Like' device changes. Read more about CDMA network retirement.

Use the following keywords to locate apps in the App Store or Google Play:

• Video relay, VRS
• Sorenson
• Captel
• AAC
• TouchChat
• ASL
• IP Relay
• InnoCaption

Use the following keywords to locate apps in the App Store or Google Play:

• Dictation
• Braille
• Barcode Scanner
• iSpeak
• Money reader
• Color detect
• Magnify
• Remind me
• Speech
• Vision Assist

Use the following keywords to locate apps in the App Store or Google Play:

• Dictation
• AAC
• AccessNow
• TouchChat
• iAccess Life
• Image stabilizer
• WheelMate
• Speak4Me

Use the following keywords to locate apps in the App Store or Google Play:

• Dictation
• AAC
• Magnify
• Speech
• Remind me
• ISpeak
• Assistive Express

Application for free 411 service (PDF)

Please note:

• Free 411 search is not currently available for prepaid accounts. Business and Government accounts are not eligible
• Braille and large print applications are available upon request by contacting the National Accessibility Resource Center at 8888-262-1999 (Mon to Fri, 8:00 am to 7:00 pm EST and Sat, 8:00 am to 5:00 pm EST) or Customer Service 800-922-0204 (Mon to Fri, 7:00 am - 9:00 pm local time and Sat & Sun, 8:00 am to 9:00 pm local time)

Go to verizon.com/AccessibleMaterials to request this remote.

We’ve created easy-to-read large print self-installation guide to help you self-install new Fios TV and Internet equipment. The guide can be downloaded via the following link:

• Download self-install guide - Fios TV One equipment (PDF)

The self-install guides for replacement of Fios TV and Internet equipment can be downloaded via the following links:

• Download Legacy exchange guide (PDF)

• Download Video Media Server (VMS) exchange guide (PDF)

If you’d like, Verizon can ship you a printed version of each of these guides in either large print or braille. To request a printed brochure, visit verizon.com/AccessibleMaterials. Please note that fulfillment of these materials may take up to 10 business days.

Verizon Mobile Customers
Verizon Wireless National Accessibility
Customer Service Center
1.888.262.1999
8:00 am to 7:00 pm EST, Monday through Saturday
8:00 am to 5:00 pm EST, Sunday

For Verizon Home Customers
Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST, Monday through Friday
Email us at: vccd@verizon.com

1.  Press the Menu button on your remote control
2.  Select Settings
3.  Select System
4.  Select Accessibility
5.  Select Closed Captions
6.  Highlight Service Selection and press the OK button
7.  Scroll and select one of the CC (Closed Caption) options, then press the OK button
    - CC1 = primary language the show is broadcast in (usually English)
    - CC2 = secondary language the show is broadcast in (usually Spanish if available)
    - CC3 thru CC6 (additional languages)
8.  Then press the right-arrow to highlight Save, then press the OK button, and press the OK button again
to confirm

For more information on closed captioning, visit the Fios Support Section

Our Unlimited Plans include:

• Unlimited data
• Unlimited Talk & Text
• HD video streaming
• Mobile hotspot
• Mexico & Canada service
• Military discount eligible

Shop for an Unlimited Plan

If you're currently making monthly device payments or own your device, the monthly access charge will be $20.

If you purchased the phone at a discounted price, the monthly access charge will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge automatically drops to $20.

Most of the time customers will enjoy the same great network experience once they exceed 22 GB during a billing cycle. If you've already used 22 GB on a particular line during your current billing cycle and you're on a cell site that is congested at that moment, your download may be temporarily queued behind other Verizon Wireless customers, which may result in slightly slower download speeds.

Customers on the unlimited plan will not be eligible for an employee discount or corporate plan discount.

But with Auto Pay and paper-free billing, you can save an additional $5 off the monthly account access fee for a single-line plan and an additional $10 off for a multi-line plan.

Please note that military service members are still eligible to receive their military discount under the unlimited plan.

There are several plans to choose from, all of which include unlimited talk and text within the U.S. Families can mix and match plans and save when they add 2-5 lines.

Our prepaid plans include:

• Unlimited U.S. Talk & Text
• Unlimited Text to over 200 international destinations
• Mobile hotspot tethering

Check out our Prepaid Plans

Prepaid service lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard account (which gives you a bill for your usage at the end of each month).

You can choose from several monthly plan options that include different high speed data allowances for a set price. As the balance of your high speed data allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone.

Prepaid service is available in the Prepaid Rate and Coverage Area. To see where prepaid service is available:

1. Go to our interactive coverage map.
2. Tap or click the Menu icon in the top left corner of the map.
3. Select Prepaid.

The prepaid coverage map will display.

Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.

Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.

You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

You can also check online for the prepaid eligibility of a phone you already have (including iPhone®):

1. Go to the Bring Your Own Device page.
2. Enter the requested information (including your Device ID and SIM ID). Note: Instructions for how to find that info is in the Device ID & Info section of the Device Support page for your phone.
3. Tap or click Add to cart & pick a plan to see what standard and prepaid plans your phone is eligible for.

Learn more about bringing your own device on our Bring Your Own Device FAQs page.

• Telecommunications Relay Services Directory

• Section 255 of the Telecommunications Act

• Accessibility site for Cellular Telecommunications and Internet Association (CTIA)

• Alexander Graham Bell Association

• ALS Association

• American Council of the Blind

• American Foundation for the Blind

• Android Access

• Brain Injury Association of America

• CSUN Center on Disabilities

• Dyslexia Foundation

• Dyspraxia Foundation USA

• Gallaudet University

• Hearing Loss Association of America

• National Association of the Deaf

• National Federation for the Blind

• National Technical Institute for the Deaf

• Telecommunications for the Deaf, Inc.

• United Spinal Association

• Ultratec, Inc.

• Hitec Group

• Krown Manufacturing, Inc.

The following services are available by dialing the keys on your handset:

Note: Some numbers may not be available while roaming.