Call Forwarding FAQs

With Call Forwarding, you can forward your mobile calls to another phone number, including another mobile phone or a landline phone, like your home or office number.

When Call Forwarding is turned on, your mobile phone won't ring when you receive a call. The call will be sent straight to the phone number that’s receiving your forwarded calls.

Call Forwarding is available on all plans.

If you don't have unlimited minutes, you'll be billed for all forwarded calls according to your plan. You'll be billed just like you would if you answered the call from your mobile phone, even if the calls are forwarded to a landline.

There's no monthly fee for Call Forwarding on most plans.

Note: A fee may apply on certain older plans. If you have a plan that includes long distance, long distance isn't charged on forwarded calls.

You won't be able to set up Call Forwarding if you're outside the Verizon mobile coverage area or traveling internationally.

However, if you set it up before you start roaming, Call Forwarding should continue to work while you're traveling.

The phone number you're forwarding calls to must be:

• An active voice-capable line
• In the US
• 10 digits long (area code must always be included, even if it's a local number)

Calls can't be forwarded to an international number.

No, Call Forwarding won't forward text messages you receive on your mobile phone, only calls.

If you set up Verizon Messages (Message+) on your phone, you'll be able to read your texts and reply to them online.

You can turn on Call Forwarding in My Verizon. Or using your mobile phone, call *72 + the 10-digit number that you want to forward your calls to (e.g., *72-908-123-4567).

Note:

• If you only want to forward the calls you don't answer on your mobile phone, call *71 + the 10-digit number.
• Prepaid accounts can only manage Call Forwarding by phone, not through My Verizon.

For additional help, you can watch our How to Set Up Call Forwarding video or get step-by-step instructions for the:

• My Verizon app - Turn Call Forwarding On / Off
• My Verizon Website - Turn Call Forwarding On
• Turn Call Forwarding on from Device

You can turn off Call Forwarding in My Verizon.

You can also call *73 from your mobile phone to turn it off. You should hear a confirmation tone or message. It may sound like a busy signal, but that's OK. It still means your Call Forwarding has been turned off.

Note: Prepaid accounts can only manage Call Forwarding by phone, not through My Verizon.

For additional help, you can watch our How to Set Up Call Forwarding video or get step-by-step instructions for the:

• My Verizon app - Turn Call Forwarding On / Off
• My Verizon Website - Turn Call Forwarding On
• Turn Call Forwarding on from Device

You can turn on Call Forwarding through My Verizon.*

However, in order to complete the forwarding process, you may be required to authenticate your account. You can have a free message sent to your mobile device or an email sent to the email address on your Verizon account.

*Not currently available for prepaid accounts. Call Forwarding can only be turned on by calling from your prepaid mobile phone.