Welcome to your
Accessibility Resource Center
Here at Verizon, we are striving to move our world forward based on the fundamentals of diversity, equity and inclusion. We hope you enjoy your stay and learn more about our Accessibility options and all the ways Verizon is working to improve customer experience.
For existing Verizon personal customers with mobile and home accounts.
Verizon Wireless National Accessibility Customer Service Center
1-888-262-1999
Monday - Saturday
8:00 am to 7:00 pm EST &
Sunday
8:00 am to 5:00 pm EST
Verizon Center for Customers with disabilities - Fios and traditional phone services
1-800-974-6006 Voice
or TTY 1-508-251-5301 Videophone
8:30 am to 5:00 pm EST Monday - Friday
Email: vccd@verizon.com
We follow recommendations by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
We redesigned our accessibility center to help you find what you need easily.
Let's help you find the information you need.
Auditory Support
For customers who are deaf or hard of hearing, we have several accessibility features available. Learn about video calls. Browse a list of hearing-aid compatible phones. And find out if you’re eligible for free 411 service.
Visual Assistance
For customers who are blind or partially sighted, we offer services such as Descriptive Video Service with Fios TV to help you follow the action on screen.
Accessibility Resources
For customers with disabilities, Verizon offers assistance such as free 411 and a big button remote for Fios TV. Find plans, services and tools made for the way you communicate.
Mobility Tools
Customers with physical or mobility-related disabilities can make channel surfing easier by enabling Text to Speech on their Fios set-top boxes.
Verizon Accessibility Statement
We are committed to making our digital space accessible to all, regardless of ability.
We want to make sure that every customer has the chance to get the very most from their Verizon digital experience. Accessing the products and services we offer online should be an easy, rewarding, and satisfying experience. That is why we are committed to making our digital space accessible for customers of all abilities.
We strive to optimize each customer’s digital experience.
To optimize the digital experience for all of our customers, we strive to meet the online accessibility standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 AA. We take a number of steps to attempt to meet or exceed those standards:
- We utilize various assistive technology across desktop, tablets, mobile devices, and in-store to test against the WCAG 2.1 AA accessibility guidelines.
- We work with our Advocates for Disability, Accessibility, Neurodiversity, and Caregiver Empowerment (ADVANCE) resource group, as well as industry partners, to remain informed about accessibility issues and to improve user experiences.
- We have a diverse and inclusive team of accessibility professionals who are continuously working to make each customer’s digital experience the best it can be.
We will continue our efforts to make our digital space accessible to all.
Our commitment to accessibility doesn’t stop. We continue to assess and reassess our content to create a more accessible user experience across our digital space.
