Please anticipate a 1-2 day processing delay as we observe social distancing and keep our team safe. Order processing occurs Monday through Saturday, excluding major holidays.
Shipping & Returns
Delivery to the contiguous U.S.:
Delivery Time *: 1-4 days *
USPS Priority Mail Express
Delivery time*: 1-2 days *
*Time stated in business days, excluding weekends and holidays. Delivery times are estimates to most addresses.
Delivery to Alaska, Hawaii, & most U.S. Territories:
USPS Priority Cost: FREE!
Delivery time: 2-5 business days
USPS Priority Mail Express Cost: Actual cost
Delivery time: 3-5 business days
Shipping delays may occur due to inclement weather and the impact of Covid-19.
Shipping Days: Monday thru Saturday, excluding U.S. federal holidays. Please note, shipping time is based on business days only. (Sunday is not counted as a business day.)
Undeliverable packages: Refused shipments and packages that have failed delivery will be returned to jane iredale and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.
USPS International Cost: Actual cost
Delivery time: 10-60 business days
Some international packages may be subject to a customs charge. Any customs charge is determined by the country to which the package is shipped, not by jane iredale. Please check with your local postal service regarding customs charges prior to ordering. The following countries either have local distribution or shipping restrictions, so we cannot process an order with a billing and/or shipping address in these locations. Please visit our international contact page for information on our authorized international distributors: Andorra, Australia, Austria, Belarus, Belgium, Bermuda, Brazil, Bulgaria, Canada, Caribbean Islands (Greater Antilles, The Lesser Antilles and Lucayan Archipelago), China, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Taiwan, Turkey, U.A.E (Dubai, Saudi Arabia, Pakistan, Bahrain, Qatar, Oman, Lebanon, Morocco and Kuwait), United Kingdom, or Ukraine.
If you are dissatisfied with any product purchased through our site for any reason, you may return the item(s) within 30 days for an exchange or refund. We offer a 100% color match guarantee. If you ordered the incorrect color, please let us know within 30 days of purchase and we will be happy to replace it with a more appropriate choice.
Please be advised that prior authorization is required on all returns and exchanges. Any return or exchange sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of jane iredale.
Follow the steps below to return or exchange the item(s):
Call us at 877-869-9420 or via email at [email protected] A Beauty Advisor will provide you with a return authorization number and a pre-paid return label will be sent to you via email.
Print the label from your email.
Pack items into a box and include your return authorization number. Seal the box and affix the pre-paid label to the outside.
If your return label is not available, please return items to:
11 River Street
Great Barrington, MA 01230
Take the package to any USPS pick up or drop off location.
We are not responsible for return packages that are lost in transit.
Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request. Please allow one to two billing cycles for the refund to show on your account.
Please note that all returns must be sent to our online team at jane iredale and not your local jane iredale retailer. Any items returned to your local retailer cannot be accepted.
janeiredale.com e-Gift Cards cannot be returned or exchanged.
If you have questions about returns and exchanges, please contact us by phone at 877-869-9420 or via email at [email protected] .