Coronavirus (COVID-19)
resource page

The health and safety of our employees and customers remain our top priority.

Verizon continues to monitor and adjust employee and customer safety protocols based on shifting COVID-19 and COVID-19 variant developments, prioritizing the health and safety of our employees and customers while aligning to the health and safety guidance issued by national and local health authorities.

A cross-functional global team is continuously monitoring the health and safety guidance issued by CDC, WHO, national and local government and health authorities, and news reports to assess and adjust employee and customer safety protocols as needed, prioritizing the health and safety of our employees and customers.

For California only: Mandatory Return to Work training

Before you return to your work location, you must complete the mandatory Return to Work training to ensure you understand and adhere to the on-site protocols that are in place to keep you safe. This 10-min training is required for any V Teamer who is deploying outside their home. Please note, you will not be able to access the Return to Office tool until you complete the training. Please find the training here. Should you have any questions, please email LearningPortalAdministration@one.verizon.com.

For California only: Return-to-Office (RTO) tool

The RTO Tool designed to enable a safe transition for VTeamer return to the worksite continues to be utilized in California. Employees must certify via the RTO tool each day they plan to work outside of their home. You can access the RTO tool in several ways:

• From your laptop on your VZWeb while connected to the Verizon VPN
• On your Verizon-issued mobile device through the Verizon@Work app while connected to the Verizon VPN using Pulse Secure
• And on your laptop or mobile device through the link in your reminder email or text message using multi-factor authentication, including your SSO credentials

For California only: Retail employee RTO certification

Employees working in our retail locations should follow the process outlined in the Return to Work training and guidance provided by leadership. This includes:

• Completing wellness precheck at home
• Coming to store only if healthy
• Completing the certification at the store using POS tablets.

Visitors

As part of standard business operations, visitors are allowed to access Verizon facilities. Employees are required to register all their visitors via the VZ Check-In tool. Leverage the Visitor Pre-Arrival Guide available on our internal resource page to prepare for visitors.

On the day of the visit, visitors in California will receive a QR code authorizing them to enter the Verizon facility upon successful completion of the certification authorizing them to enter the Verizon facility. All other visitors will receive a QR code upon arrival at a Verizon facility. In buildings where there is a kiosk available, the visitor will be instructed to scan the QR code at the kiosk. In locations without kiosks, visitors will follow local access procedures.

Employee Technical support

The IT Service Desk continues to offer you technical support online and by phone. Visit At Your Service to search for self-support articles, chat with support, create an incident ticket or consult with other users in Community Q&A. Or call 1.866.899.4872 to speak with an IT Service Desk technician.

Resetting your password

If you are working from home and are locked out of your account or need to create/reset your SPIN, please use our security portal for all of your password needs.

• This security portal can be used from any device (it is not necessary to be connected to the Verizon Network)
• The security portal is Pservice.Verizon.Com

On-site safety best practices

All work areas are cleaned on a regular basis by the real estate team. In addition, disinfecting wipes and hand sanitizer are available in our offices. Employees are encouraged to use these wipes to sanitize work areas before beginning work and after completing work. After use, wipes must be placed directly in a lined trash can.

Employees should continue to practice health safety practices such as washing hands regularly and wearing masks per our Face Coverings Policy.

COVID-19 Case Reporting

If there is a case of a Verizon employee, contingent worker, contractor, or vendor employee diagnosed/tested with COVID-19 or exposed to another individual with COVID-19, please use the links below to report it. Reporting a case allows our Case Management Team to connect you with important resources to care for your wellbeing, as well as take steps to notify those who need to quarantine, and ensure appropriate cleaning of Verizon facilities.

If you are experiencing symptoms of COVID-19, we recommend that you test immediately leveraging the testing resources available below. A supervisor or HRBP may complete the form for an individual if an individual is unable to self-report.

Click below to complete the relevant COVID-19 reporting form:

U.S.-based employees

International employees

For more information about recovering from COVID-19, self-quarantine, or returning to work check our internal COVID-19 resource page.

Getting Tested

Verizon employees have access to free over-the-counter tests, as well as a number of additional testing resources through Verizon. Learn more Testing resources are available through the “Getting tested” section of our internal COVID-19 Resource page.

You may visit the FDA’s website for a list of authorized OTC COVID tests.

COVID-19 Safety Plan

Verizon is committed to providing a safe and healthy workplace for all our employees, customers and vendors. Verizon encourages its employees to report safety hazards, including potential COVID-19 hazards, to their supervisors or the EHS 24-hour hotline at 1.800.386.9639.

Customer statements

View our response to customers on the Emergency Resource Center. The page includes general customer statements and FAQ for customers who seek further details about the impact of the coronavirus outbreak on Verizon’s operations or ability to deliver services.

Open retail stores

Customers can visit www.verizon.com/stores for a list of stores that remain open. Customers can get the support and services they need by visiting verizonwireless.com/support, using the My Verizon app, or calling 800.922.0204.

COVID-19 Related Leave

We’ve expanded our work-from-home strategy to include a significant percentage of our V Team and we continue to deploy other working arrangements to support you and our business. If you find yourself unable to work, review Verizon’s Leave Policy information for employees during COVID-19 on our internal COVID-19 resource page.

Backup Care program

The Back-up Care Advantage program is designed to provide temporary care for your children or adult/elder family members. For more information on these programs, go to the About You - Backup Care site.

Telehealth - Digital healthcare solution

Telehealth services continue to be a convenient way to access medical care through the comfort and safety of your own home. If you are enrolled in one of the available health benefit plans, you have access to telehealth services. Check our Telehealth benefits page for more information. Note that telemedicine office visits coded in conjunction with COVID-19 testing will continue to have no cost sharing for as long as that is required in accordance with the Coronavirus Aid, Relief, and Economic Security (CARES) Act.

Emotional Health

Emotional health is an important part of overall health. Use the Verizon and external resources below to get help in coping with life’s changes during this unprecedented time.

Employee Assistance Program (EAP)

EAP is a confidential, free service available to all employees and their family members. EAP provides advice, referrals and information that can help you relieve stress, including face-to-face and telephone counseling. Visit About You for country-specific details. On the About You EAP page, you can find timely information and resources including resilience and emotional wellness resources.

Locate your HRBP

If you need to get in touch with your HR Business Partner, but forgot their name, simply type "My HR Business Partner" or "My HRBP" in the search boxes on About You, VZWeb, or the digital Verizon Assistant (the "to do" chatbox).